Shipping policy
Shipping Policy
At Deluxywear, many of our products are personalized, custom printed, or made-to-order.
This means that when you place an order, your product may be produced specifically for you rather than taken directly from existing inventory.
We work with production and shipping partners to provide our customers with quality products while maintaining reasonable prices and worldwide delivery options.
To estimate when your order may arrive, please consider both Production Time and Shipping Time.
Production Time
Production Time is the period required to prepare, customize, print, manufacture, inspect, and package your product before it is handed over to the shipping carrier.
Because many Deluxywear products are made specifically for each order, production times may vary depending on:
- Product type
- Personalization requirements
- Order quantity
- Production capacity
- Seasonal demand
- Holidays
- Quality-control requirements
Production timelines may change during periods of high order volume.
Shipping Time
Shipping Time begins after your order has completed production and has been handed over to the shipping carrier.
Shipping time depends on factors such as:
- Destination country
- Shipping method
- Carrier
- Customs clearance
- Local postal service
- Weather conditions
- Peak shopping seasons
Please note that Production Time and Shipping Time are separate.
For example, if a product requires 3–5 business days for production and approximately 7–12 business days for shipping, the estimated total delivery time would normally be approximately 10–17 business days.
Estimated Delivery Time
The following timeframes are general estimates for some of our most common product categories.
| Product Category | Estimated Production Time | Estimated Standard Shipping Time |
|---|---|---|
| T-Shirts & Shirts | 2–4 business days | 3–7 business days |
| Polo Shirts & Jerseys | 3–5 business days | 5–10 business days |
| Hoodies & Sweatshirts | 3–5 business days | 5–10 business days |
| Hawaiian Shirts | 5–7 business days | 10–15 business days |
| Pajamas | 5–7 business days | 10–15 business days |
| Shorts & Sweatpants | 5–7 business days | 10–15 business days |
| Mugs | 2–4 business days | 3–7 business days |
| Tumblers | 2–4 business days | 3–7 business days |
| Ornaments | 3–5 business days | 3–7 business days |
| Keychains | 3–5 business days | 7–15 business days |
| Pillows | 3–5 business days | 3–7 business days |
| Home Decor & Signs | 5–7 business days | 7–15 business days |
| Other Personalized Products | 3–7 business days | 5–15 business days |
These estimates are provided for general reference only and are not guaranteed delivery dates.
Some products may require additional production or shipping time depending on their size, material, customization requirements, destination, or shipping method.
International Shipping
Deluxywear may ship products to customers in multiple countries and regions.
International shipping generally takes approximately 10–20 business days after production.
In some cases, international delivery may take approximately 2–3 weeks or longer, depending on the destination country, shipping carrier, customs clearance, and product type.
International shipments may experience additional delays due to:
- Customs clearance
- Import inspections
- Local postal services
- Remote delivery locations
- Local holidays
- Weather
- Transportation disruptions
Deluxywear cannot control customs processing times.
Customs, Taxes & Import Duties
International customers may be required to pay:
- Import duties
- Customs fees
- VAT
- Local taxes
- Brokerage fees
- Other charges imposed by the destination country
Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.
These fees are determined by local authorities and are outside the control of Deluxywear.
We recommend checking your country's import regulations before placing an international order.
Order Tracking
Once your order has completed production and been shipped, you may receive a shipping confirmation email containing your tracking information.
You can use this tracking information to follow the progress of your shipment.
Please note that tracking information may not become active immediately.
After a shipping label has been created, the carrier may require approximately 5–7 days in some cases to scan the package and update tracking information in its system.
If your tracking number shows no information immediately after shipment, this does not necessarily mean that your package has not been shipped.
Please allow time for the carrier's tracking system to update.
Tracking Has Not Updated
Tracking information is maintained by the shipping carrier and may occasionally experience delays.
A package may continue moving through the shipping network even if tracking information has not been updated.
If your tracking information has not been updated for:
- More than 15 days for U.S. orders; or
- More than 25 days for international orders,
please contact our Customer Support team so we can investigate the shipment.
Email: support@deluxywear.com
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP/postal code
- Country
- Telephone number
Deluxywear cannot be held responsible for packages delivered incorrectly because the customer provided an incorrect or incomplete address.
If you notice an error in your shipping address, please contact us as soon as possible.
If your order has not entered production or shipment processing, we will make reasonable efforts to update the address.
However, once an order has been shipped, we may no longer be able to change the destination.
Package Redirection
If you contact the shipping carrier after your package has left our production or fulfillment facility and request that the carrier redirect or forward the package to another address, Deluxywear cannot guarantee successful delivery.
We are generally not responsible for packages that are lost, stolen, damaged, or misdelivered as a result of a customer-requested carrier redirection.
Wrong Address & Returned Packages
If a package is returned because of:
- Incorrect address
- Incomplete address
- Invalid ZIP/postal code
- Missing apartment or unit number
- Refused delivery
- Failure to collect the package
please contact our Customer Support team.
Additional shipping or reproduction charges may apply if the error was caused by incorrect information provided by the customer.
Refund eligibility will be handled according to our Refund Policy.
Separate Shipments
Because Deluxywear offers different types of made-to-order products, items within the same order may be produced at different facilities or completed at different times.
As a result, your order may sometimes arrive in multiple packages.
You may therefore receive:
- Multiple tracking numbers
- Packages arriving on different dates
- One item before another item from the same order
If your order is divided into multiple shipments by us, Deluxywear will handle any additional shipping arrangements required for those shipments unless otherwise stated.
Receiving only part of your order does not necessarily mean that the remaining items are missing.
Please check your shipping confirmation emails and tracking information for additional packages.
Peak Season & Holiday Shipping
During periods of unusually high demand, production and shipping may take longer than normal.
This is particularly common around major shopping and holiday periods such as:
- Valentine's Day
- Mother's Day
- Father's Day
- Graduation season
- Back-to-School season
- Halloween
- Black Friday
- Cyber Monday
- Christmas
- New Year
Orders placed close to major holidays may arrive later than the normal estimated timeframe.
We strongly recommend placing holiday and gift orders early.
Delivery Delays
While most orders are produced and delivered within the estimated timeframe, unexpected delays may occur.
Possible causes include:
- High production volume
- Product or material shortages
- Quality-control requirements
- Carrier delays
- Severe weather
- Customs processing
- Transportation disruption
- Local delivery delays
- National or international holidays
- Events outside our reasonable control
Estimated delivery dates are estimates and should not be considered guaranteed delivery dates unless expressly stated otherwise.
Lost Packages
If tracking indicates that your package may be lost or has stopped updating for an extended period, please contact us.
We may work with the carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances and the outcome of the investigation, an eligible order may qualify for:
- Replacement
- Reshipment
- Refund
- Another appropriate resolution
Please refer to our Refund Policy for additional information.
Package Marked “Delivered” But Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend that you first:
- Check around your property, mailbox, porch, reception area, or other delivery locations.
- Ask household members, neighbors, building reception, or property management if they accepted the package.
- Allow a short period of time, as some carriers may mark packages as delivered shortly before actual delivery.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact us at:
We will review the available shipping information with you.
Shipping Time Is an Estimate
The shipping and production timeframes shown on our Website are approximate estimates based on normal operating conditions.
Individual orders may take longer.
Deluxywear does not guarantee delivery on a specific date unless such a guarantee is expressly provided in writing.
We therefore recommend ordering well in advance if your product is intended for:
- Birthdays
- Anniversaries
- Holidays
- Weddings
- Graduation
- Sporting events
- Other date-sensitive occasions
Contact Us
If you have questions about your order, production status, shipping, tracking, or delivery, please contact our Customer Support team:
Deluxywear Customer Support
Email: support@deluxywear.com
Website: www.deluxywear.com
Please include your order number when contacting us so that we can assist you more efficiently.