Refund Policy

At Deluxywear, we want every customer to have a clear and reliable shopping experience. Because many of our products are personalized, custom printed, or made specifically for each order, please carefully review the following cancellation, replacement, and refund policies before placing your order.

By placing an order on deluxywear.com, you confirm that you have read, understood, and agreed to this Refund Policy.

Payment

We accept the payment methods displayed during checkout, which may include major credit and debit cards such as Visa and Mastercard, digital wallets, and other supported payment methods.

Payments are processed through secure third-party payment providers. Deluxywear does not necessarily store your complete credit or debit card information on our own systems.

Cancellation & Order Modification

If you need to cancel your order or change any order information, please contact our customer support team within 2 hours after placing your order.

Changes may include:

• Product size
• Product color
• Personalization details
• Name or custom text
• Uploaded image or design
• Shipping address
• Other order information

Please contact us at: support@deluxywear.com

Important Notes

• After the 2-hour cancellation or modification period, your order may already have entered production. Requests to cancel or modify the order may therefore no longer be accepted.
• Because many Deluxywear products are made-to-order or personalized, production may begin shortly after your order is submitted.
• Requests involving design modifications may increase the processing time of your order and may delay the estimated delivery date.
• Approved order cancellations may be subject to a 1.5% processing and transaction fee based on the total order value, where permitted by applicable law.

Refunds & Replacements

1. Defective, Damaged, Incorrect or Missing Items

Our refund and replacement claim period is 30 days from the date your order is delivered.

If more than 30 days have passed since the delivery date, we may no longer be able to offer a refund or free replacement, except where otherwise required by applicable law.

Because most Deluxywear products are made-to-order, personalized, or custom printed, we generally do not accept standard returns or exchanges.

However, you may qualify for a free replacement or refund if:

• The product is significantly different from the product or personalization you ordered.
• The product arrives damaged due to a manufacturing or shipping issue.
• You receive the wrong product, size, color, or design due to an error on our part.
• Your order is missing an item.
• The personalization is incorrect due to an error made during production.
• The product has a significant manufacturing defect.

How to Submit a Claim

To request a replacement or refund, please contact us at support@deluxywear.com and provide:

• Your order number
• Your full name and email address
• A description of the problem
• Clear photographs of the affected product
• Photographs showing the defect or damage
• Photographs of the shipping package and shipping label where applicable

Providing clear photos and order information will help us review and resolve your request more quickly.

Color & Size Variations

Please note that actual product colors may vary slightly from the images displayed on our Website.

Differences may occur because of:

• Screen or monitor settings
• Lighting conditions
• Printing processes
• Fabric or material differences
• Manufacturing variations

Minor color differences between the digital preview and the physical product generally do not qualify as defects.

Measurements may also have small manufacturing tolerances. Please carefully review the applicable size chart before placing your order.

Customer Ordering Mistakes

We generally cannot provide refunds or free replacements when the product was correctly manufactured according to information submitted by the customer.

This includes, but is not limited to:

• Choosing the wrong size
• Choosing the wrong color
• Choosing the wrong product or design
• Entering an incorrect name, date, number, or message
• Uploading an incorrect or low-quality image
• Providing an incorrect shipping address
• Changing your mind after the product has entered production
• Damage caused by improper use or improper care
• Normal wear and tear

Please carefully review your order details before completing checkout, especially for personalized and made-to-order products.

Refund Processing Time

Once your refund request has been approved, Deluxywear will submit the refund to your original payment method.

After we issue the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Refund Method	Estimated Processing Time After Refund Is Issued
Credit / Debit Card	Approximately 5–10 business days
PayPal or supported digital payment services	Approximately 3–5 business days, depending on the provider

Refunds to prepaid cards may take longer depending on the card issuer and may take up to approximately 30 days in some cases.

These processing times are estimates. The exact timing is controlled by your financial institution or payment provider after we submit the refund.

Late or Missing Refunds

If you have received confirmation from Deluxywear that a refund has been issued but have not yet received the funds:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as the refund may still be processing.
3. Contact your bank, as financial institutions may require additional processing time before posting a refund.

If you have completed these steps and still have not received your refund, please contact: support@deluxywear.com

2. Shipping Issues

If your tracking information has not been updated for an unusually long period, please contact our support team so we can investigate the shipment with the carrier.

You may request an investigation, replacement, or refund if tracking has shown no meaningful update for:

• More than 15 days for eligible orders shipped within the United States; or
• More than 25 days for eligible international orders.

Eligibility for a replacement or refund will depend on the shipping status, carrier investigation, destination, and circumstances of the shipment.

Incorrect or Insufficient Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package cannot be delivered or is returned because of an incorrect, incomplete, or insufficient address provided by the customer, the order may not qualify for a full refund.

Where appropriate, Deluxywear may offer a refund of up to 70% of the applicable item price, with the remaining amount covering production, personalization, handling, and related costs.

Shipping fees and other costs already incurred may not be refundable where permitted by applicable law.

Please carefully check your shipping information before submitting your order.

Do Not Return Products Without Authorization

Please do not return any product to an address on the shipping package without first contacting Deluxywear and receiving return instructions.

Deluxywear works with different production and fulfillment partners, and the return address shown on a package may not be an authorized returns facility.

In addition, many products are customized and personalized specifically for each customer and may not be eligible for physical return.

Packages returned without prior authorization may not be eligible for a refund or exchange.

If you have an issue with your product, contact our customer support team first. We will review your case and provide appropriate instructions.

Personalized & Made-to-Order Products

Many products sold by Deluxywear are produced specifically after an order is placed.

Personalized and custom-made products generally cannot be resold once produced. For this reason, they are normally not eligible for returns or exchanges for reasons such as:

• Change of mind
• Incorrect size selected by the customer
• Incorrect personalization submitted by the customer
• Incorrect color or design selected by the customer

However, if we made an error or your product arrived defective, damaged, incorrect, or incomplete, please contact us and we will review your claim according to this Refund Policy.

Refund Method

Approved refunds will generally be returned to the original payment method used when placing the order.

We cannot normally issue a refund to a different credit card, bank account, or payment method.

Contact Us

If you have questions about cancellations, refunds, replacements, damaged products, or shipping issues, please contact our customer support team:

Deluxywear Customer Support
Email: support@deluxywear.com

Website: www.deluxywear.com