Terms & Conditions

1. INTRODUCTION

Welcome to Deluxywear and deluxywear.com (the “Website”).

These Terms and Conditions (“Terms”) govern your access to and use of our Website, products, services, and any purchases made through the Website.

Throughout these Terms, “Deluxywear,” “we,” “us,” and “our” refer to the operator of deluxywear.com. “You,” “your,” “Customer,” and “Buyer” refer to any individual or organization accessing the Website or purchasing products from us.

By visiting our Website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.

If you make a purchase on behalf of a company, business, or other organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, please do not use our Website or purchase our products.

2. STORE INFORMATION & PRODUCTS

deluxywear.com is an online retail website offering fashion products, apparel, personalized products, custom-made items, gifts, accessories, and other merchandise.

Some products may be manufactured or customized specifically after an order is placed.

Personalized products may include customer-selected or customer-submitted:

• Names
• Numbers
• Dates
• Messages
• Images
• Photographs
• Artwork
• Logos
• Colors
• Sizes
• Designs
• Other personalization details

Customers are responsible for carefully reviewing all product and personalization information before completing an order.

2A. SECURITY

We take reasonable technical and organizational measures designed to protect the security of our Website and customer information.

Our Website may use SSL/TLS encryption and other commonly accepted security technologies to protect information transmitted between customers and the Website.

We may perform technical maintenance, software updates, security improvements, and other changes from time to time.

While we make reasonable efforts to maintain uninterrupted availability, we cannot guarantee that the Website will always be available, uninterrupted, secure, or error-free.

Temporary interruptions may occur due to maintenance, technical problems, third-party services, network failures, or circumstances outside our reasonable control.

2B. PRODUCT DESCRIPTIONS

We make reasonable efforts to accurately describe and display our products, including:

• Product designs
• Colors
• Sizes
• Materials
• Features
• Product images
• Personalization options

However, the appearance of colors and designs on your screen may vary depending on your device, monitor settings, lighting conditions, and other technical factors.

For printed, handmade, personalized, or made-to-order products, minor differences may occur between the digital preview and the finished physical product.

These may include reasonable variations in:

• Color
• Print positioning
• Pattern placement
• Stitching
• Product dimensions
• Material texture
• Manufacturing details

Such minor variations are not necessarily considered product defects.

If you have questions about a product before purchasing, please contact us at support@deluxywear.com.

2C. PRODUCT AVAILABILITY

All orders are subject to product and material availability.

We reserve the right to:

• Discontinue products;
• Change available colors or sizes;
• Modify product specifications;
• Limit quantities;
• Remove products from sale; or
• Cancel unavailable items.

A product appearing on our Website does not guarantee that it will remain available indefinitely.

If an item becomes unavailable after your order is placed, we may contact you to offer an alternative, replacement, modification, or refund where appropriate.

2D. PRODUCT PRICING

Product prices are displayed on the Website in the applicable currency available to the customer.

Prices may change at any time without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is submitted, except in cases of obvious pricing errors or where otherwise required by law.

Shipping charges, taxes, customs duties, and other applicable fees may be calculated separately.

3. ORDER PROCESS & PROOF OF TRANSACTION

To place an order, you must provide accurate and complete information requested during checkout.

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Product selection
• Size
• Color
• Quantity
• Personalization information
• Payment information

Before submitting your order, you are responsible for checking all order information carefully.

This is particularly important for personalized or made-to-order products.

Please review:

• Names
• Numbers
• Dates
• Spelling
• Images
• Artwork
• Product model
• Size
• Color
• Quantity
• Shipping address

Deluxywear may manufacture personalized products according to the information submitted with your order.

We may not be able to correct customer-submitted errors once production has started.

Electronic order confirmations, invoices, payment records, and transaction records may be maintained electronically and may serve as evidence of the transaction.

3A. DATA COLLECTION CONSENT

When you provide personal information through the Website, we may collect, process, store, and use that information as necessary to provide our services.

Our collection and use of personal information is governed by our Privacy Policy.

By using the Website and submitting information, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable law.

3B. ORDER CONFIRMATION

After submitting an order, you may receive an automated email confirming that we have received your order.

Receipt of an automated confirmation does not necessarily mean that your order has been finally accepted or entered production.

We reserve the right to review orders for reasons including:

• Payment authorization
• Fraud prevention
• Product availability
• Pricing errors
• Shipping restrictions
• Personalization requirements
• Intellectual property concerns
• Suspected misuse of our Website

We may refuse or cancel an order where reasonably necessary and where permitted by applicable law.

If we cancel an order after payment has been successfully collected, we will generally refund the applicable canceled amount to the original payment method.

3C. CANCELLATION – PERSONALIZED & MADE-TO-ORDER PRODUCTS

Many Deluxywear products are personalized, custom printed, or manufactured specifically for each customer.

Because production may begin shortly after an order is placed, cancellation or modification may not be possible once an order has entered production.

Customers should contact us as soon as possible if they need to request a change or cancellation.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after production has begun.

Personalized products produced correctly according to customer-submitted information may not be eligible for return, exchange, or refund solely because the customer:

• Selected the wrong size;
• Entered an incorrect name or message;
• Uploaded the wrong image;
• Chose the wrong color;
• Changed their mind; or
• No longer wants the product.

This does not affect any rights you may have for defective, damaged, incorrect, or non-conforming products under applicable law or our Refund Policy.

3D. CANCELLATION – NON-PERSONALIZED PRODUCTS

For non-personalized products, cancellation and return eligibility will be determined according to our applicable Refund Policy and Return Policy.

If you would like to request cancellation, please contact: support@deluxywear.com as soon as possible after placing your order.

If an order has already been processed, produced, or shipped, cancellation may no longer be possible.

3E. PROOF OF TRANSACTION

By completing the checkout process and submitting payment, you authorize the transaction associated with your order.

Electronic records relating to:

• Orders
• Order confirmations
• Payment records
• Invoices
• Refunds
• Shipping records

may be stored electronically by Deluxywear and/or our service providers.

These records may be used as evidence of transactions where permitted by applicable law.

4. PAYMENT METHODS & PROTECTION

Available payment methods will be displayed during checkout.

Depending on your location, payment options may include:

• Credit cards
• Debit cards
• Digital wallets
• Shopify-supported payment methods
• Other payment providers made available at checkout

Payments may be processed by third-party payment providers.

Deluxywear may not directly receive or store your complete payment card information.

Payment information may instead be securely handled by the applicable payment processor.

By submitting payment information, you confirm that:

• The information provided is accurate;
• You are authorized to use the payment method; and
• You authorize payment for the order.

Additional verification may be required by payment providers or financial institutions.

4A. FRAUDULENT PAYMENTS

We may use fraud prevention and payment verification systems to protect our customers and business.

We reserve the right to review, delay, refuse, or cancel orders that appear:

• Fraudulent
• Unauthorized
• Suspicious
• High-risk
• Associated with previous payment disputes
• Associated with inaccurate payment or billing information

We may request additional verification before processing certain transactions.

Where permitted by law, we may restrict or terminate accounts involved in fraudulent activity, abuse, chargeback fraud, or unauthorized transactions.

4B. TAXES & IMPORT DUTIES

Applicable taxes may be collected at checkout where required.

For international shipments, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

Deluxywear does not control customs authorities and cannot guarantee whether additional duties or taxes will be charged.

Customers are responsible for complying with import requirements applicable in their destination country.

5. SHIPPING INFORMATION & AFTER-SALES SERVICE

5A. GENERAL SHIPPING INFORMATION

Orders are shipped to the delivery address provided by the customer during checkout.

Customers are responsible for providing complete and accurate shipping information.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal/ZIP code
• Country
• Telephone number

Deluxywear is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer.

Some carriers may not deliver to certain locations such as:

• PO Boxes
• Military addresses
• Hotels
• Temporary accommodations
• Restricted locations
• Remote regions

Availability depends on the selected carrier and destination.

Processing and shipping times shown on our Website are estimates unless explicitly stated otherwise.

Delivery times may be affected by:

• Carrier delays
• Customs clearance
• Weather
• Holiday periods
• Incorrect addresses
• International transportation
• Production delays
• Force majeure events

5B. TRACKING ORDERS

Where tracking is available, customers may receive tracking information after an order has been shipped.

Tracking information may show stages such as:

• Order processed
• Shipment created
• Parcel accepted by carrier
• In transit
• Out for delivery
• Delivered

Tracking updates are supplied by shipping carriers and may occasionally be delayed.

5C. ABSENT OR LATE DELIVERY

If an order has not arrived within the expected delivery period, please contact: support@deluxywear.com.

We may investigate the shipment with the applicable carrier.

Delivery estimates are not guaranteed unless specifically stated.

Delays caused by circumstances outside our reasonable control may not qualify for compensation.

If a shipment is returned because the customer provided an incorrect address, refused delivery, or failed to collect a shipment, additional shipping charges may apply before the order can be reshipped.

5D. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

• Damaged;
• Defective;
• Incorrect;
• Significantly different from the product ordered; or
• Incorrectly personalized due to an error attributable to us,

please contact us within the period stated in our Refund Policy.

We may ask you to provide:

• Your order number
• Description of the issue
• Clear photographs
• Photographs of the shipping package
• Product label information
• Other reasonable evidence needed to review your claim

After reviewing the claim, we may provide an appropriate remedy, including:

• Replacement;
• Reproduction;
• Partial refund;
• Full refund; or
• Another reasonable solution.

Eligibility depends on the circumstances and applicable law.

EXCEPTIONS TO RETURNS, EXCHANGES OR REFUNDS

Return, exchange, or refund rights may be limited for certain products, including:

• Personalized products
• Custom-made products
• Made-to-order products
• Products produced according to customer-submitted specifications
• Products damaged through misuse
• Products showing normal wear and tear

Please review our Refund Policy for complete details.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

6. INTELLECTUAL PROPERTY – PERSONALIZED ITEMS

The Website, including its structure, software, branding, graphics, images, logos, text, product presentations, databases, and other content owned by Deluxywear, is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, publish, modify, sell, license, or commercially exploit Deluxywear-owned content without written authorization.

Rights in third-party designs remain with their respective owners.

When you upload or submit:

• Photographs
• Artwork
• Logos
• Graphics
• Text
• Trademarks
• Designs
• Other content

for use on a personalized product, you represent and warrant that you own the necessary rights or have obtained appropriate permission to use that content.

You must not submit content that infringes:

• Copyrights
• Trademarks
• Publicity rights
• Privacy rights
• Design rights
• Other intellectual property or proprietary rights

We reserve the right to refuse or cancel orders that we reasonably believe may violate third-party intellectual property rights or applicable laws.

You are responsible for claims arising from content you submit if you did not have the legal right to use that content.

7. PRIVACY AND DATA PROTECTION

We respect the privacy of our customers.

Personal information may be collected when necessary to:

• Process orders
• Process payments
• Arrange production
• Deliver products
• Provide customer service
• Prevent fraud
• Operate the Website
• Fulfill legal obligations

We may share necessary information with trusted service providers involved in operating our business, such as:

• Payment processors
• E-commerce platforms
• Shipping carriers
• Fulfillment providers
• Manufacturing partners
• Hosting providers
• Analytics providers
• Customer service providers

Our collection and use of Personal Information is governed by our Privacy Policy.

For privacy-related requests, contact: support@deluxywear.com.

8. LIABILITY

We take reasonable care in operating Deluxywear and providing our products and services.

If you experience a problem, we encourage you to contact our customer support team so that we can attempt to resolve the matter.

To the maximum extent permitted by applicable law, Deluxywear will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable consumer protection laws.

9. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Deluxywear, its affiliates, employees, officers, directors, contractors, agents, suppliers, and service providers from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

• Your violation of these Terms;
• Your misuse of the Website;
• Your violation of applicable law;
• Your infringement of third-party rights; or
• Content, artwork, photographs, logos, or designs submitted by you.

This provision does not apply where prohibited by applicable law.

10. FORCE MAJEURE

Deluxywear will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such events may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Civil disturbance
• Government action
• Labor disputes
• Strikes
• Factory closures
• Machinery failures
• Epidemics or pandemics
• Carrier disruption
• Customs delays
• Transportation interruption
• Supply shortages
• Raw material shortages
• Internet or telecommunications failures
• Other events beyond our reasonable control

Where such an event substantially prevents us from fulfilling an order, we will make reasonable efforts to provide an appropriate solution.

11. GENERAL PROVISIONS

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain valid.

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

We may update these Terms periodically.

The version displayed on the Website at the relevant time will be the current version.

Your continued use of the Website following publication of updated Terms constitutes acceptance of those Terms, subject to applicable law.

These Terms, together with our:

• Privacy Policy
• Refund Policy
• Shipping Policy
• Other policies published on our Website

form part of the terms governing your use of Deluxywear.

12. CONTACT INFORMATION

For questions or claims relating to these Terms and Conditions, products, orders, payments, deliveries, or other customer service matters, please contact